What do I do if my card hasn't arrived?

We print and post all orders as quickly as we can, because we want your special moments to reach the recipient as swiftly as possible.

First, it's worth checking the estimated delivery date for your order, which you can find in your Order History. This gives you a good guide to when your card should arrive, as some orders take longer to reach certain destinations.

If that date has passed and your card still hasn't arrived, our customer support team are on hand at help@touchnote.com to help. Some orders can experience delays in the postal system that are beyond our control, and while we don't receive tracking information from the postal services, all we need is your order number and confirmation of the recipient's address and we'll look into it right away!