We're really sorry for any inconvenience!
We print and post all orders as quickly as we can, because we want your special moments to reach the recipient as swiftly as possible.
Unfortunately some orders can experience delays in the postal system where they're beyond our control, and we don't have access to tracking information once cards have been shipped.
Think something's gone wrong? We're happy to reprint and repost your order, free of charge!
Send us an email at help@touchnote.com, with the order number and confirmation of the recipient's address, and one of our team can help arrange this for you.
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