Postcards & Greeting Cards

Need to know more about the specifics of the products we provide? Read on for the answers to some of our most frequently asked questions, or drop us an email if you can't find what you're looking for!

Will my card be sent in an envelope?

This depends on what type of card you're sending! 

We send postcards the traditional way; photo on the front, message and address on the back, and without an envelope. Greetings cards are sent in a TouchNote envelope labelled with the recipient's address.

To ensure they arrive in perfect condition, all our cards are printed on thick, top-quality card and our postcards are laminated with a professional, glossy finish to protect them on their journeys.

Can I get a spare envelope with my card?

Absolutely! To do so, you'll just need to be sending the card to your 'Home' address, as designated in your address book. If you haven't already set up your Home address, you can do so by adding a new address or editing an existing one, and selecting 'Set as Home' from the options available.

Once you've done so, the next time you select your Home address while creating a greeting card, it'll be sent with a fresh, blank envelope at no extra cost! You'll also be able to have cards sent blank inside, if you'd prefer to add a handwritten message yourself, and you can also choose to send multiple cards to yourself - perfect for stocking up ahead of birthdays or special occasions!

Please note that for postcards we stick to tradition; no envelopes, and the recipient's address is printed on the back of the card. As such, postcards cannot currently be sent in, or with, an envelope.

Do my photos have to be a certain size?

For the best quality finish, to avoid printed photos looking grainy or pixelated, we do advise a minimum resolution of 1000x760 pixels. Anything larger than this is fine - the higher the resolution of the photo you upload, the better it'll look on the finished product!

Our cards are printed in a 4:3 aspect ratio, so this should also be taken into consideration if resizing your photos. Different aspect ratios may result in your photos being automatically cropped or adjusted to best fit onto the card.

On web, you can right-click your photo and select 'properties' to view more information including the resolution of the image. On mobile devices you can typically swipe up when viewing a photo, to see the same information.

Standard photos from modern smartphones and cameras should be fine, but if you're ever unsure just drop our team an email at help@touchnote.com, attach the image you'd like to upload, and we'll be able to help further!

Are there any restrictions on which languages can be printed on my cards?

By default, we support all languages that flow from left to right, and our iOS app can process orders in all languages.

Unfortunately, due to rendering limitations, card creation through our Android app or our Website currently does not support languages such as Arabic, Hebrew and Urdu.