Experiencing technical issues?

If something isn’t working as expected, a few quick checks can often fix the issue.

Try the following:

- Make sure your app or browser is up to date  
- Close and reopen the app or refresh the page  
- Check your internet connection  
- Restart your device  

If you're using the website, you can also try:
- Clearing your browser’s cache and cookies  
- Switching to a different browser or device  

If you're using the app, reinstalling it can also help.

Common issues this can resolve include:
- Trouble creating or editing a card  
- Photos not uploading  
- Problems at checkout  
- Pages not loading properly

If the issue continues, please contact us at help@touchnote.com with:
- A description of what’s happening  
- What you were trying to do  
- Your device and operating system (iOS, Android, or browser type)  
- Screenshots if possible  

We’ll take a look and help get things back on track.