How do I cancel my membership on the website?

You can turn off your automatic renewal directly from our Touchnote website or within our App at any time.

Just log in to your TouchNote account, go to ‘Manage my membership’ in the ‘My membership details’ section, and click ‘Cancel my membership’. Once you’ve submitted your cancellation, you’re all done!

Please note, once you have cancelled your membership any remaining credits will stay active until your membership expires, and therefore we are unable to provide a refund.

Please see below for step-by-step instructions:

Head over to your account and click 'My membership details'

You will then see the below screen, scroll past the membership options until you see the option to 'Cancel my membership'

This might take up to 24 hours to process and if you’re still having trouble, just contact us at help@touchnote.com.