My account is locked/I can't access it, what do I do?

We understand how frustrating it can be to find yourself locked out of your TouchNote account. But fret not, we're here to help you regain access swiftly.

Option 1: Password Reset Link

• First, navigate to the TouchNote login page.
• Click on the "Forgot Password" button.
• You'll be prompted to confirm the email address associated with your TouchNote account.
• Once you've entered your email address, click "Reset."
• Check your email inbox (and spam/junk folder, just in case) for a message from TouchNote.
• Follow the instructions in the email to reset your password and regain access to your account.

Option 2: Contact Customer Support

If you're unable to reset your password, can't access your emails, or encounter any difficulties then our dedicated customer support team is ready to help. However, to ensure the security of your account, we will need to verify your identity before we can give access.

When reaching out to us, please provide the following details:

• Date and exact amount of the last charge on your account.
• Last four digits of the card used for the last transaction.
• Full billing name associated with your account.

You can contact us via email at help@touchnote.com, and our friendly support staff will guide you through the process of regaining access to your account.

We understand that losing access to your TouchNote account can be frustrating, but rest assured, we're here to get you back in as quickly as possible. Whether it's resetting your password or providing additional assistance, we're here to support you every step of the way.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!