We're genuinely sorry for any inconvenience.
When we dispatch your orders we do this as quickly as can be, because we want your special moments to reach your recipient as swiftly as possible.
Unfortunately, sometimes cards may experience delays in the postal system, which, regrettably, is beyond our control.
But, we're happy to get your order resent free of charge!
We ask that you take a moment to double-check your order address to ensure there are no typos.
Then, send an email to help@touchnote.com with the order number and we can get this done for you.
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